STUDIO POLICY & PROCEDURES
Sound On Park is built to be a home for serious creativity.
Our standards protect the experience, the workflow, and the integrity of every session.
By booking studio time, you agree to the following policies.
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Booking & Payment
Deposit
A non-refundable 50% deposit is required to secure your session. Deposits are non-transferable.
Balance
The remaining balance is due at the start of the session. Work does not begin until payment is received.
All Sales Final
All payments — including deposits, session fees, packages, and educational programs — are final and non-refundable.
Payment Methods
Credit/Debit (Visa, MasterCard, Discover, American Express) — 3% processing fee
PayPal — 4% processing fee
Venmo, Cash App, Zelle, ACH, check, money order, or cash — no additional fee
Returned checks or chargebacks incur a $75 administrative fee and may be subject to collection.
Ownership
Master recordings transfer only after full payment. Until then, all files remain the property of Sound On Park.
Expiration of Time
Prepaid time must be used within 24 months unless otherwise stated. Promotional packages may expire within 12 months. Unused time is forfeited.
RESCHEDULING & CANCELLATION
48-Hour Notice
A minimum of 48 hours’ notice is required to reschedule. Notice must be provided to (401) 236-7275.
Late Reschedule
Reschedules made within 48 hours result in forfeiture of the deposit.
Cancellations
Deposits are non-refundable.
No-Show
Failure to arrive within 30 minutes without communication results in forfeiture of all payments.
Tardiness
Sessions begin at the scheduled time. Late arrival reduces session time. Clients remain responsible for the full booked duration.
Operational Interruptions
In rare cases of technical or facility issues, sessions may be rescheduled or credited. Refunds are not issued.
SESSION PREPARATION
File Requirements
Sound On Park operates primarily on Pro Tools. Clients using other DAWs must provide consolidated stems or compatible files.
Preparedness
File issues, organization time, and preparation count toward booked time.
File Delivery
Uploading files prior to arrival is strongly encouraged.
Guests
Guests must be approved in advance. Entry may be limited for safety, confidentiality, or capacity reasons. A maximum of 4 guests allowed.
ARRIVAL & STUDIO ACCESS
Sound On Park is located on Park Ave in Cranston. Arrival instructions are provided upon booking.
Clients are responsible for personal belongings.
Minors must be supervised at all times.
Disruptive, unsafe, or visibly impaired individuals may be denied entry without refund.
IN-STUDIO STANDARDS
Food & Drinks
Food and beverages must be kept away from equipment. Clients are responsible for any damage caused by spills or negligence.
Equipment & Safety
Only engineers may operate studio equipment unless instructed otherwise.
File Handling
All editing, exporting, and file transfers must occur within booked time.
File Delivery
Session files delivered via cloud must be downloaded within 14 days. Re-uploads incur a $50 minimum fee.
Raw Session Files
Raw session file requests require a client-provided drive. Post-session incur a $50 preparation fee.
Filming Policy
Filming is permitted if disclosed in advance and conducted respectfully. Filming staff without consent, recording screens or session data, or creating disruptive content is prohibited.
Engineer Authority
The assigned engineer maintains full authority over technical workflow and safety procedures.
POST-SESSION
Communication
Creative follow-up is welcome. All revisions or additional work must be scheduled.
File Retention
Session files are retained for six (6) months. Clients are responsible for backups.
Mix Revisions
Mix revisions are billed at a $50 minimum (up to 30 minutes). Standard hourly rates apply beyond that time unless included in a package.
GENERAL POLICIES
Smoking
Smoking is prohibited inside the facility. Designated outdoor areas may be used where permitted.
Prohibited Items
Illegal substances, firearms, weapons, or hazardous materials are strictly prohibited on the premises.
Right to Refuse Service
Sound On Park reserves the right to refuse or discontinue service at any time for reasons including safety concerns, policy violations, professional incompatibility, or operational integrity. All payments remain non-refundable.
Confidentiality
All recordings and client information are treated as confidential. Unauthorized recording, live-streaming, or disclosure of private session details is prohibited.
Brand Usage
Use of the Sound On Park name, logo, or imagery for promotional materials requires prior written approval.